Refer to instructions included in the camera's package; if you are still experiencing problems try the following:

Windows will recognize a new piece of hardware when you plug in your USB Web Cam. All you need to do is follow the Windows prompts and browse to the CD-ROM with the web cam drivers. Windows will automatically install and configure the drivers to your computer. Various web cam drivers are included on a CD-ROM.

For Windows 95, 98, 2000, XP and ME

•  Please close all other applications before installing.
•  Insert the CD-ROM with the web cam drivers into the drive.
•  Plug in the Web Cam into the USB port on your computer.
•  Windows will recognize new hardware found and ask for the location of the drivers.
•  Browse to the CD-ROM and the folder with your cam drivers.

For example, if installing the Yellow Cam, go to the Yellow Cam folder. Click OK. Windows will load the drivers automatically. To uninstall the Yellow Cam drivers, run nuclean.exe in the driver folder.

Note: Windows NT is not compatible with any USB web cam. You will need to install a PCI type video capture device for video record capabilities. Global Hello works with any standard AVI web cams with or without a built in microphone.

Note: You can also change the video compression settings. Room lighting is very important with USB web cams.

Check to ensure that your microphone is plugged into the correct port on your sound card. Next double click on the speaker icon from the bottom right corner of your screen.

Select Options, Properties, Recording. Then click OK.
Make sure the Mute is unchecked and the recording volume is turned up.
From the Desktop select Start, Run, type in SNDREC32.EXE.

Check your Internet browser settings, GlobalHello recommend Mozilla FireFox and Internet Explorer version 6. All you have to do is lower the security setting which allow a cookie to be written in the local machine. Perform the following settings:

• From your Internet Explorer, choose Internet Options from Tools menu.
• Click the Security tab, select the Internet icon from the Web content zone.
• Click the Custom Level button.

You can try lowering down your Internet browser security settings to allow cookie to be written in the local machine. If you are using Internet Explorer from you Macintosh machine, you can do the same instruction from number 4.

See solution from number 4.

Most of business/office email accounts can block unsolicited email. They will create a message rule that will automatically delete a particular email, this is in the absence of a firewall. If the company has a firewall then they can set to drop a particular email.

You can use free email accounts from Yahoo, Hotmail, GMail, etc. to make sure that you can receive GlobalHello video email.

You can record up to 2 minutes of video, recording will automatically stop when limit reached.

You don't need to save your video, after recording your video, it will be save from GlobalHello video server.

You don't need to download the video, it will be save from GlobaHello video server. It will expire in 10 days and will be deleted from the GlobalHello video server.

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